We're Here When You Need Us

Real people ready to help you get the most out of your gaming experience. No automated responses, just genuine assistance.

Technical Support

Running into loading issues or glitches? We handle browser compatibility, connection problems, and platform errors.

  • Game won't load or keeps freezing
  • Browser compatibility fixes
  • Audio or visual display problems
  • Mobile device performance

Game Assistance

Questions about how games work or what features do? We explain game mechanics, bonus rounds, and special features.

  • Understanding game rules and features
  • How bonus rounds activate
  • Finding specific game types
  • Game history and statistics

Account Issues

Having trouble with your account, login, or profile settings? We sort out access problems and preferences.

  • Login and password recovery
  • Profile information updates
  • Notification preferences
  • Account security concerns

Quick Answers to Common Questions

Most loading issues come from browser cache or connection hiccups. Try clearing your browser cache first, then check your internet stability. If you're on mobile data, switching to WiFi often helps. Still stuck? Our team can walk you through browser-specific fixes that usually sort it out within minutes.
Chrome and Firefox give the smoothest experience on desktop, while Safari works great on Apple devices. Edge is solid too. We recommend keeping your browser updated to the latest version. If you're using something older, that might explain performance issues. Our technical team can suggest alternatives if your current setup isn't working well.
Start with the password reset option on the login page. Check your email for the reset link. If nothing arrives within five minutes, look in your spam folder. Still nothing? Contact us directly with your registered email address and we'll verify your account details. We take security seriously, so we'll need to confirm your identity before making changes.
Email responses typically come within 4-6 hours during business hours. Phone support connects you immediately during operating hours. Complex technical issues might need our specialists, which can add a day or two. We prioritize account access problems and game-breaking bugs. Weekends see slightly longer response times, but someone's always monitoring urgent issues.
Absolutely. We know these games inside and out. Whether it's bonus trigger conditions, free spin mechanics, or special symbol functions, we can explain it in plain English. Some players prefer a quick email explanation, others want to walk through it on the phone while playing. Either way works for us.
Tell us which browser and device you're using, and when the problem started. Screenshots help tremendously. If it's a game issue, mention which game and what was happening right before things went wrong. Your account email makes verification quicker. The more details you share upfront, the faster we can pinpoint the solution.

Get in Touch With Our Support Team

Choose the contact method that suits your situation. Both team members are experienced with technical and account issues.

Everly Thornfield, Email Support Specialist

Email Support

Best for detailed explanations, screenshots, or when you need a written record. Everly handles most email inquiries and typically responds within half a day.

Available: Monday to Saturday, 9am-6pm
Iris Callaghan, Phone Support Representative

Phone Support

Need immediate help or prefer talking through the issue? Iris handles phone inquiries and can guide you through troubleshooting in real time.

  • Phone: +6095736842
  • Wait Time: Usually under 3 minutes
Available: Monday to Friday, 10am-5pm
Self-help resources and troubleshooting guides

Try Our Self-Help Resources First

Many common issues have quick fixes you can do yourself. We've put together guides that walk you through the most frequent problems our players encounter.

  • Step-by-step troubleshooting for loading and performance issues
  • Browser optimization tips for smoother gameplay
  • Game feature explanations with visual examples
  • Account management and security best practices
  • Mobile device setup recommendations
Visit Help Center